Refund policy
Return & Refund Policy
Last updated: June 4, 2026
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Be returned within 30 days of delivery
- Be in its original condition with all original tags and packaging included
- Not be altered or modified in any way
- Not be worn or used
How to Request a Return
To initiate the return process, please contact our support team at support@nimbusa.shop. We will respond to your email within 1–2 business days with further instructions. Please ensure you provide your order number and a clear reason for the return in your initial email.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued through Shopify Payments, and the processing time may vary depending on your bank's policies. Please note that the refund will only be made to the original payment method.
Late or Missing Refunds
If you haven't received a refund within the specified timeframe, please check your bank account first. If the refund is still missing, contact your bank for more information. If the issue persists, please reach out to us at support@nimbusa.shop, and we will investigate further.
Exchanges
We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team, and we will guide you through the exchange process.
Return Shipping
The customer is responsible for paying the return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.
Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@nimbusa.shop. We're here to help and will respond to your inquiry within 1–2 business days.